基于业务流程管理视角的工作分析与ISO9001管理体系关系研究
Study on the Relationship of Job Analysis and ISO9001 System Based on BPM
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摘要: 从业务流程管理的角度,对工作分析与ISO9001管理体系之间的关系进行了研究。研究表明,工作分析对企业ISO9001体系发挥管理效能有重大影响,ISO9001管理体系一旦建立,会促进或妨碍工作分析的进行。依据ISO9001:2008质量管理体系标准文本,探究其与工作分析之间相互联系、相互作用的方式,从积极和消极方面阐述了ISO9001体系对工作分析的影响,进而考察工作分析如何辅助ISO9001体系发挥流程管理价值。Abstract: This paper studied the relationship of job analysis and ISO9001 system from the perspective of BPM.The research suggested that job analysis for enterprise management of ISO9001 system played a significant impact on performance.The ISO9001 management system,once established,will in turn promote or hinder job analysis.According to ISO9001,2008 quality management system standard,studying the ways from which job analysis and ISO9001 system interrelated and interacted,we expounded positive and negative effects of ISO9001 system to job analysis.And further,we studied how the job analysis assisted ISO9001 management system in exerting process management value.