Empirical Study on Tripartite Collaborative Management of Shared Bicycle Based on Service Quality Satisfaction

The appearance of shared bikes facilitates people’s trip, but at the same time some problems such as random parking, lack of regulation and failing to locate with satellites, have been popping up along with its development. These problems also affect the service quality, which reduces the satisfaction of users. After the investigation of the customer satisfaction, the results show that the public facility service quality, online operation service quality, offline operation service quality and behavior supervision service quality all have certain influence on the improvement of shared-bikes service quality. Then, a three-party cooperative management scheme of shared bicycle is put forward, aiming at promoting the construction of modern urban transportation system.